Architect-led Dynamics that pays for itself.
EU-based boutique turning Dynamics 365 & Power Platform into measurable revenue — complete sprints, clean handovers, real KPIs.
I’m Bartłomiej Siwek, a senior Dynamics 365 CE & Power Platform specialist. I help companies turn CRM from a “system nobody loves” into a tool that supports real sales and service decisions. We run projects end-to-end – from diagnosis and architecture, through configuration and integrations, to handover and support – and leave you with a maintainable system your team actually uses.
What we do best
- Dynamics 365 Sales that fits your process (not the other way around).
- Customer Insights - Journeys migration with consent, deliverability, and data integrity done right.
- Power Automate to remove repetitive work and errors across your toolchain.
- AI for sales (Sales Insights & Copilot) configured to speed responses and improve forecasts.
How we work
- Small, senior, accountable. You talk to the architect who designs and builds.
- Outcome-first. We set KPIs up front (conversion, velocity, response time) and measure them.
- Ship in focused sprints, hand over cleanly. Clear docs, your team in control after go-live.
- EU-based, working across Europe. Remote-first, on-site when it adds value.
Microsoft: Azure, Power Platform, PowerApps, Dynamics for Sales, Dynamics Customer Insights, Copilot.
Methods: ITIL, PRINCE2, AgilePM, Waterfall.
Track record: Architect & IT manager roles in international environments; CRM and automation projects delivered across manufacturing, consulting, banking & B2B.
How we start
- Free 15–60 min intro – understand goals, fit, and budget.
- Discovery Day (1–2k €) – time-boxed diagnostic of your tenant/processes/data. Deliverables: scope & options, risks & assumptions, timeline & budget range. Credit applied if you proceed.
- Proposal – fixed-fee package with clear outcomes and guardrails.
Quick Start
Sales Jumpstart (2 weeks)
- Rapid assessment of current lead-to-opportunity flow.
- Configuration of pipeline stages, scoring rules, dashboards, and KPIs in Dynamics 365 Sales.
- Short training session and admin handover notes.
Automation Sprint (2 weeks)
- Automated task routing, email notifications, and approvals.
- Power Automate flows connecting Dynamics 365, Teams, Outlook and other services.
- Documentation of flow logic for internal maintenance.
Core Packages
Journeys Migration
- Modern, compliant marketing platform ready for real-time journeys.
- Data audit and field mapping from Dynamics Marketing to CI Journeys.
- Consent-handling setup compliant with GDPR.
Sales Insights & Copilot
- Configuration of Dynamics 365 Sales Insights and Copilot.
- Custom lead scoring rules and AI prompt templates.
- Curated prompt guide (adds company-specific prompts to the Copilot panel in Sales; built via Copilot Studio).
Customer Voice Automation
- Design of NPS/CES/CSAT surveys in Customer Voice.
- Power Automate flows to create Cases/Leads based on responses.
- Dashboard visualizing feedback and trends (in Power BI if needed).
CRM Pilot
- Functional Pilot CRM System built on client data subset.
- Configured sales process, automations and dashboards.
- Dashboard design with defined KPIs.
Dynamics 365 Sales Implementation
- End-to-end Sales process in Dynamics 365 aligned with business KPIs.
- Improved sales velocity and forecast reliability.
- Customization of entities, forms, and automation flows.
- End-user training and handover documentation.
Power Automate & Integrations Pack
- Design and build of cross-system flows, notifications, approvals.
- Error handling and logging mechanisms.
- Lower error rate and faster throughput.
Support & Retainer
Flexible Support Pack
- Reactive and proactive CRM maintenance, small changes, monitoring, ticket handling.
- Monthly allocation of hours for CRM incident handling, configuration fixes, and monitoring of key integrations..
- Preventive maintenance: review of performance, user feedback, and capacity usage with improvement suggestions./li>
Consulting Retainer
- Dedicated Dynamics 365 Architect / Consultant supporting enterprise projects under partner brand.
- Higher delivery throughput and lower project risk.
- No need to build a full internal CRM team.
Let’s talk about outcomes.
Tell me what you’re trying to achieve. If there’s no fit, you still leave with a practical next step.